Terms and Conditions

  • Returns Policy

  • Privacy Policy


Returns Policy

Sunstar reserves the right to refuse returns.  Sunstar will only accept opened boxes if there is a proven product fault. 
Warehouse staff photograph stock on dispatch, if any product is damaged on arrival the purchaser should photograph and immediately contact Sunstar.  
For stock returns please contact your sales rep to discuss.  The customer is to bear all associated shipping costs. 


Privacy Statement

  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us online, you will need to register as a customer by opening an account.
  • Information Stored: Sunstar keeps delivery and relevant billing information for the purposes of completing transactions as requested. 
  • External distribution of information: Sunstar does not provide private information to 3rd party companies except by approval of the customer. 
  • Internal distribution of information: Sunstar is a group of companies and may circulate information within the group.  These companies include Sunstar, Perth Sunstar, HQ Wood.
  • Credit Insurer: For trading accounts Sunstar will collect and provide private information to NCI Brokers & relevant insurer.  This information is only provided where a trade account is offered and accepted.